Frequently Asked Questions

Can I Purchase Istanbul Go Pass As A Gift?

Yes. After purchasing the pass, you can simply send the pass ID to the person who is going to use the pass.

Is the Pass delivered to my hotel? How do I collect it?

Istanbul Go Pass is a digital pass that will be sent to you via email.

Can I buy the Pass when I'm in Istanbul?

Yes , you can. Istanbul Go Pass is 100% online so you can buy it online and can start using it right away. We recommend however that you buy the Istanbul Go Pass BEFORE travelling as there are some attractions and services require reservations in advance. For peace of mind, take a couple of minutes to browse and reserve those items before you arrive in Istanbul.

How does the pass validity work?

Istanbul Go Pass has 6 options for validity: 2, 3, 4, 5, 7, 10 days. The first time you use the Pass at an attraction (except airport transfer), the days of validity start counting down. Transition days are counted as consecutive calendar days, not as 24-hour periods. For example, if you start using a 3-day pass on Friday, it will be valid for Friday, Saturday, and Sunday and will expire on Sunday at 11:59 PM (23:59), regardless of the time of day.

What are the advantages of Istanbul Go Pass?

Istanbul Go Pass is a digital city pass that will grant you the access to more than 30 top attractions in the city, while helping you save more than 80%. With Istanbul Go Pass, you can visit best museums, historical places and hidden gems in the city while saving money for your future trips.

Which Pass Should I Choose?

It depends on how many days you want to spend in the city. If you are here for a short time, we recommend 2 or 3 day passes. For the full Istanbul experience, you can visit up to 10 days and even more by upgrading your Istanbul Go Pass during thetrip.

Do I get a physical card?

No, Istanbul Go Pass is a digital pass that will be sent to you via email.

What Are The Normal Prices of Attractions Included?

You can find all of the attractions provided and their regular prices you would pay if you haven’t had Istanbul Go Pass on our attractions page.

Which pass should I buy for my child?

It depends on the age of your child and the number of days you want to sightsee in Istanbul. Children under 5 do not require a Pass because it will be cheaper for you to pay the individual admission fees for them at each site than to buy a Pass. We recommend that you check the admission costs and policies of any attractions you will be visiting for children under 5. Children 5 - 12 years old can get the Child Pass. Some attractions and experiences are free for children under 12 and the cost of the Child Pass reflects that. Children 12 and over, even 12 years and 1 day, need an Adult Pass.So, now that you know whether to buy a child's pass or an adult's pass, simply choose the number of days you want the pass to be valid.

Can I buy the pass in cash or pay in a different currency?

Unfortunately not. The Istanbul Go Pass is an online Pass that will be delivered to you instantly via email. For that reason, you need to buy it directly from our website. You can pay with any debit or credit card. If your account is in a currency other than Euros, your bank will convert the price at the conversion rate of the day.

Is the cost of the Pass in Turkish Liras?

No, the cost of the Pass is in Euros (€).

Which Payment Methods Can I Use?

You can securely pay by credit or debit card. All transactions will be in EUR.

Is There A Discount For Groups?

Yes. If you are going to visit with a group of more than 10, you can contact us and get your special discount.

After I purchase the pass, can I use it right away?

Almost! Right after your purchase, you will get a confirmation e-mail with you Pass ID and a link to manage all your reservations. Log in to your account and get started!

What attractions or services are included in the Pass?

Visit https://istanbulgopass.com /whats-included to see all of the attractions and services that are included with Istanbul Go Pass. You'll see the the best of Istanbul and make memories to last a lifetime!

Can I visit the museums by myself?

There are only 2 ways to enter State Museums: 1. By purchasing a ticket or card from the ticket office at the museum; or 2. By joining a tour provided by a certified guide. Istanbul Go Pass includes guided tours with certified guides. This is great for you because you get to skip the ticket line and enter directly with the guide PLUS they will share their knowledge with you so you get the most our of your visit! If you would prefer to investigate on your own, you can leave the tour once you are inside but you have to enter together.

What do I need to present in order to visit an attraction or claim a service?

For guided museum tours, simply show the guide your digital pass when you get to the meeting point. For attractions or services you reserved online, simply present your digital pass at the entrance. For attractions or services that do not require a reservation in advance, simply present your digital pass at the entrance. For the HAVAIST airport shuttle bus, the QR code will be sent to you separately.

Do I Have To Join Guided Tours For Museum Visits? Can I Do It Myself?

Some museums belong to the government and they are not providing digital tickets. That is why Istanbul Go Pass is offering guided tours with tickets for these attractions. You need to meet with the guide at the meeting point. After you are in, you don’t have to stay with the guide. You are free to visit by yourself. Istanbul Go Pass guides are Professional, we recommend joining the tour with the guide to learn more about the history.

Can I change or extend the dates of my Pass?

Yes, you can change the start date of your Pass as long as you haven't used it yet (not counting the airport transfer ). Just send us an email with your Pass ID and the new start date and we can change it for you right away. You can also extend the dates of your Pass. The options are 2 day, 3 day, 4 day, 5 day, 7 day and 10 day so just send us an email telling us which Pass you want to extend to and then all you have to do is pay the difference. We will send you a link so you can pay online securely and quickly.

Where Can I Meet with the Guide?

You can find meeting location at "Hours & Meeting" section of each museum page, our guides carry a white flag with the logo of Istanbul Go Pass®. You can find time table for all tours here https://istanbulgopass.com /whats-included

How Can I manage my Istanbul Go Pass®?

Login to your gopass by clicking manage my go pass on www.istanbulgopas.com with the username and password sent to your e-mail.

Should I print my pass?

You don’t need to print. If you will be out on the internet, you can have a screenshot or print of your Go Pass

I lost my confirmation mail. How can I access my pass account?

Please contact our customer support team. We will send your confirmation mail to your email address again.

Can I Use One Pass with My friend?

No, you can only visit/join each tour and activity once per person.

How Can I Learn About The Opening Hours of Attractions?

Visit the Attractions page and check the opening times of each attraction.

Do I Need to Make Reservations Before Visiting the Attractions?

Most attractions do not require reservations, so you can visit whenever you want. However, some events, such as guided museum tours, take place at certain times. And reservations may be required according to some current situations, restorations and pandemic conditions. You can check them on our website.

How Can I Make Reservations For Those Attractions That Require One?

We are here so that you don't waste your time with anything other than your holiday! With your customer representative who has contacted you, you can make all your reservations, plan your trips and get all kinds of support. We are just a whatsapp away!

How Can I Join a Guided Tour?

We have a time table for guided tours and specific meeting points. After you decide to join a tour, check the time table and show your pass to the guide at the meeting point.

Can I skip the lines with my Pass?

For all our guided tours, you get to skip the ticket line. This will save you a huge amount of time, especially at the most popular museums such Topkapi Palace and Dolmabahce Palace where you could be waiting in the ticket line up to an hour at each place! Many museums in Istanbul have security checks at the entrance and these lines cannot be skipped.

How can I use my one-way airport transfer? Can I get a return transfer?

After you buy your Istanbul Go Pass, you will be able to make a reservation for a discounted one-way private airport transfer online. For transfers to/from Sabiha Gökçen Airport (SAW) the discounted price is €20.00. For transfers to/from Istanbul Airport (IST) the discounted price is €35.00. These prices are per Pass, not per person. Yes, you can get a return transfer but you cannot get the discounted price for the second transfer. In fact, you can book any number of additional transfers with us at the regular price of €50.00 for a minivan and €65.00 for a minibus.

My Pass expired yesterday and I didn’t book the airport transfer. Can I still book it?

Oops! Unfortunately, for technical reasons it is not possible to book the airport transfer after your pass has expired. You have plenty of time from the moment you purchase the Pass until it expires to make all the required reservations and use your Pass as much as you can.

In case I can’t come to Istanbul, can I get my money back?

All orders can be cancelled for a 100% refund up to 3 business days before you start using the Pass . That is, 3 day before the nearest reservation you have made is due or before you visit any of the attractions. If your travel plan changes, we will amend your pass validity dates free of charge (if any service was not used) . Or we will reset your pass validity date so that you can use it any time within 24 months.

I bought a Pass but I couldn't make use of it fully. Can I get my money back?

Yes, we give you a savings guarantee. If you feel that you would have been better off not buying a Pass, we are willing to calculate the regular retail price of all attractions & services you used and compare it to the amount you paid for the Istanbul Go Pass. If it looks like you over-paid, we’ll refund you the difference. The savings are yours!